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When
will my product be shipped?
Answer: In-stock
products are generally shipped within 24 hours, often the same
day. With millions in inventory, many products are shipped
directly from our stock.
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Is
Power Tool Box an Authorized reseller?
Answer: Absolutely,
Power Tool Box is factory trained and authorized for the sales,
repair and warranty for all of our lines.
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What
is your return policy?
Answer: Unused
products may be returned in there original packaging. A restocking
charge may apply.
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How
do I return a product for service, repair or warranty?
Answer: Simply
contact our customer service department to receive a service
order request form and shipping information.
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Can
I speak with someone regarding the selection of a product?
Answer: Yes,
we are available to assist in product selection, call (800)
750 - 2563
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Can
I expedite an order?
Answer: Our
Customer Care department (800)
750 - 2563, can assist you in expediting your order. Quite often, expedited
orders received before 3:00 pm are shipped overnight on the same day. |
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How
long does it take to repair my product?
Answer: Repair
times vary, based on the extent of the repair. Tool repairs are often
completed within 48 hours of approval. |
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If
I send a product for repair, am I obligated to fix it?
Answer: Certainly
not, once your repair requirement is identified you will be sent
a repair quotation. You may choose to repair the product, elect to
have it returned or discarded at your discretion. As an example, a
customer may send a tool that retails for $79.00 and we find it requires
$45.00 in repairs. Quite often, we will offer a new product at
a reduced price, as an alternative to the repair quotation. |
Power
Tool Box FAQ
